Hi there!
I’m Rikki, a User Research Lead with 8+ years of experience across consumer and enterprise products. I help teams solve high-impact problems by translating complex user insights into product strategy, aligned roadmaps, and confident decision-making.
EXPERIENCE
Manager, Global Product & UX Research
Warner Bros. Discovery - New York, NY
March 2022 - Present
Lead generative and evaluative research for Growth & Commerce Product and Design, shaping the global roadmap for streaming acquisition, retention, and profitability. Methodologies include usability testing, focus groups, 1:1 interviews, and surveys.
Deliver actionable insights that guide cross-functional strategy and prioritization. Partner closely with Product, Design, and Marketing to ensure research informs key decisions.
Experience managing and mentoring direct reports, supporting team growth, research quality, and delivery excellence.
UX Research Lead
FactSet Research Systems - New York, NY
June 2016 - March 2022
(Progressed from UX Researcher to Senior UX Researcher, Associate Lead, and Lead))
Led end-to-end user research studies supporting complex, data-heavy financial products used by global enterprise B2B customers.
Applied a wide range of qualitative and quantitative methods to uncover user workflows, mental models, and usability gaps. Methodologies included usability testing, 1:1 interviews, contextual inquiry, and surveys.
Partnered closely with Product, Design, and Engineering to align research efforts with business and user goals.
Evangelized user-centered practices across the organization, increasing adoption of research-informed decision-making.
Mentored interns and junior researchers, contributing to team capability and research maturity.
Data Visualization Consultant
Freelance - New York, NY
March 2016 to June 2016
Produced data visualizations for conference presentations and interactive formats using Gephi and Tableau.
Contributed to “The 2016 Information Architecture Institute Skills Survey”, presented at IA Summit 2016.
Research Assistant
Pratt Institute - New York, NY
October 2014 to May 2016
Conducted research on open-source tools in the LIS field and technology-related educational offerings, assessing required technical skill sets for current and future LIS professionals.
Supported literature reviews, qualitative coding, data visualizations, scripting for data processing, copy editing, and creating instructional video on technology topics.
EDUCATION
Pratt Institute - 2016 MS Information Science, User Experience Concentration
University of Tennessee - 2014 BA Studio Art; Minor in Information Studies & Technology
SKILLS
Usability Testing (Moderated & Unmoderated), Interviews, Surveys, Focus Groups, Competitive Analysis, Literature Reviews
Card Sorting, Contextual Inquiry, Diary Studies, Heuristic Evaluation, Journey Mapping, Personas, Tree Testing
Active Listening, Collaborative Problem Solving, Cross-functional Collaboration, Executive Communication, Insight Synthesis, Mentorship, Presentation Skills, Research Strategy, Report Writing, Stakeholder Engagement and Influence, Strategic Thinking
UserTesting, Qualtrics, Jira, Confluence, Figma